This Privacy Policy explains how ph28 collects, uses, stores, and protects the personal information of players and visitors on the ph28 platform. We are committed to handling your data responsibly and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.
Your privacy matters to ph28. This policy is written in plain, accessible English so that every Filipino player understands exactly what data we collect, why we collect it, and how it is protected. If you have any questions after reading this policy, our support team is available 24/7 at [email protected].
This Privacy Policy ("Policy") describes how ph28 ("ph28," "we," "us," or "our") collects, processes, stores, and protects personal information relating to individuals ("you," "your," or "Data Subject") who access or use the ph28 online casino platform at ph28.app and any associated mobile-optimized interfaces (collectively, the "Platform").
ph28 is the data controller responsible for the personal information collected through the Platform. We process personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.
By registering an account, making a deposit, or otherwise using the ph28 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.
This Policy should be read alongside our Terms and Conditions, which govern your use of the ph28 Platform more broadly.
ph28 collects personal information that is necessary to operate the Platform, verify player identities, process financial transactions, comply with legal obligations, and deliver a safe and personalized gaming experience. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number (passport, driver's license, SSS ID, UMID, PhilSys National ID) | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile number, residential address (city/province in the Philippines) | Account communications, support, transaction notifications |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history, deposit and withdrawal records | Payment processing, fraud prevention, AML compliance |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type and version, operating system, time zone, geolocation data | Security, fraud detection, platform optimization |
| Usage Data | Pages visited, features used, click patterns, session timestamps, referral source | Platform improvement, personalization, analytics |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
ph28 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (for example, problem gambling self-declaration for responsible gaming purposes).
ph28 collects personal data through the following means:
ph28 will always inform you at the point of collection what data is being collected and for what purpose, where required by the Data Privacy Act of 2012.
ph28 uses the personal data we collect for the following purposes:
Marketing communications: ph28 will only send you promotional emails or SMS messages if you have opted in during registration or through your account settings. You can withdraw your consent and unsubscribe from marketing communications at any time by updating your notification preferences in your account dashboard or by contacting our support team.
ph28 processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:
Where ph28 relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
ph28 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
AML Reporting: ph28 is legally required to report suspicious transactions to the Anti-Money Laundering Council (AMLC) of the Philippines. In such cases, ph28 may be prohibited by law from notifying you that a report has been made.
All third-party service providers who process personal data on ph28's behalf are required to implement appropriate technical and organizational security measures and to process data only in accordance with ph28's instructions and applicable data protection law.
ph28 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and support security and fraud prevention measures. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph28 Platform. For more information on how to manage cookies in your browser, refer to your browser's help documentation.
ph28 does not use cookies to serve third-party advertising or to track your activity across unrelated websites.
ph28 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
When personal data is no longer required for any lawful purpose, ph28 will securely delete or anonymize it in accordance with our data disposal procedures.
ph28 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
While ph28 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your ph28 account credentials confidential and for notifying us immediately if you suspect any unauthorized access to your account.
Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the following rights with respect to your personal data held by ph28:
Request a copy of the personal data ph28 holds about you and information about how it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Request that ph28 restrict the processing of your personal data in certain circumstances, such as while a dispute about accuracy is resolved.
Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller where technically feasible.
To exercise any of these rights, please contact ph28's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act of 2012.
If you believe that ph28 has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The ph28 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. ph28 does not knowingly collect, process, or store personal data from individuals under the age of 21.
If ph28 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be handled in accordance with applicable regulatory requirements.
21+ Only: If you are a parent or guardian and believe that your child has registered on the ph28 Platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.
ph28 primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to, or accessed by, service providers located outside the Philippines — for example, cloud infrastructure providers or game content studios operating in other jurisdictions.
Where such cross-border transfers occur, ph28 ensures that appropriate safeguards are in place to protect your personal data, including:
By using the ph28 Platform, you acknowledge and consent to the transfer of your personal data outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.
ph28 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the features and services available on the Platform. When material changes are made, ph28 will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.
Your continued use of the ph28 Platform following the posting of any changes to this Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how ph28 protects your personal data.
If you disagree with any changes to this Policy, you must stop using the Platform and may request the closure of your account by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ph28 handles your personal data, please contact our Data Protection Officer through the following channels:
For complaints that have not been resolved to your satisfaction by ph28, you may contact the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012.
This Privacy Policy was last reviewed and updated on January 1, 2026. ph28 is committed to transparency and to protecting the personal data of every Filipino player on our platform.
Beyond the legal language, here's what our privacy commitments actually mean for you as a Filipino player on ph28.
Every piece of data you send to ph28 — from your login credentials to your GCash deposit details — is protected by TLS encryption in transit and AES-256 encryption at rest. Your data is never stored in plain text.
Under the Data Privacy Act of 2012, you have the right to access, correct, delete, and port your personal data. ph28 makes it straightforward to exercise these rights — just reach out to our support team anytime.
ph28 does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used only to operate the Platform and comply with Philippine legal requirements — nothing more.
ph28 processes all player data in full compliance with the Data Privacy Act of 2012 (RA 10173) and the regulations of the National Privacy Commission. Filipino players are protected by the full force of Philippine data privacy law.
ph28 only sends promotional messages to players who have opted in. You can withdraw your consent and stop receiving marketing communications at any time through your account settings — no hoops to jump through.
ph28 keeps your data only as long as legally required or operationally necessary. Once the retention period expires, your data is securely deleted or anonymized — we don't hold on to information we no longer need.
Your data is safe, your identity is protected, and your rights are respected. Join thousands of Filipino players who trust ph28 for a secure and fair online casino experience.
21+ Gambling is for entertainment only. Please play responsibly. ph28 enforces the 21+ age requirement in line with Philippine gaming regulations.